Author Archives: Susan Fennema

About Susan Fennema

Susan helps you gain control of your business through process development, organization, and structure of your business operations and projects. From developing processes to coaching project managers, she can help you get beyond the chaos.

We Got This!

In this SmallCo. “We Got This” session, Mitzi Howard of Scott Howard Consulting and Susan talk small business and project management issues, led by hosts Gianna Harum-Alvarez and Hassell Moreno. From too much work, lack of delegation, and poor communication, … Continue reading

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Managing Processes

We spend a lot of time talking about writing processes and documenting procedure. But we haven’t talked much about managing processes.

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Stepping Out of Your Comfort Zone

Stepping out of your comfort zone can be quite intimidating to the small business owner. How much debt is too much to take on vs. the ROI you would get in return? What if you hire someone and they mess … Continue reading

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Project Management is Billable!

As many make getting their projects in order a New Year’s resolution (or goal!), I often hear that adding project management is overhead. It cannot be billed to the client. But, project management is billable. And, your clients are already … Continue reading

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FileMaker Talk Episode 144: Women Innovating Together and more!

  In this episode of FileMaker Talk, Susan discusses Women Innovating Together with Matt Navarre and Makah Encarnacao. The chat also discuss the PauseOnError Conference and FileMaker. Please find a full transcript below: 

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Goals, Resolutions, Tactics & Dreams

Every year at this time, people start thinking about their New Year’s resolutions and goals for the next year. Recently I became aware of some confusion regarding resolutions, goals, tactics, and wishes. And, I want to set the record straight!

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Finishing a Project: Support Agreements (pt. 2)

This is the second in a 2-part series. The first is Finishing a Project: Testing & Support (pt. 1) and it focused on the Testing aspect. Part 2 will focus on support agreements. Finishing a project can be frustrating when it … Continue reading

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Finishing a Project: Testing and Support (pt.1)

No matter your business, finishing a project can be a challenge. Without proper testing and support plans in place, you can struggle with closing out a client’s project. Whatever your quality assurance needs, it comes down to how well you … Continue reading

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Running a Quality Kickoff Meeting

A quality kickoff meeting begins with a killer proposal with a clear scope and a solid agenda. The purpose of a kickoff meeting is to get everyone on the same page, working toward a successfully completed project. If you are … Continue reading

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Subcontractor Relationship Management

The keys to subcontractor relationship management are setting clear expectations and maintaining great communications. So, as a contractor, what should you expect from your subcontractor? And, as a subcontractor, what should you expect from your contractor?

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