Acquiring a new client is tough when you're a service professional. After you've identified a lead, you need to walk them through your sales process
How to More Easily Run a Process-Driven Business [Video]
In this episode of Win Win Podcast, Fractional COO Susan Fennema teaches how to more easily run a process-driven business. Susan shares with Ben
Scaling Smart with Trusty Oak and Beyond the Chaos [Video]
Preparing your small growth business comes with its own set of unique challenges. Having an evolving process for fundamental areas of your business
Best Practices for Managing Client Relationships: Part 1
Great work wins business; a great relationship keeps it. – Robert Solomon, The Art of Client Service As a former ad exec, Robert Solomon knows a thing
Intentional Planning Is Part of the Work
One of the biggest complaints we hear from clients is that they don't have time for planning. These clients have tools and a process in place, but
Productivity is an Intangible ROI
Building processes, creating structure, getting organized, managing projects better: all businesses want these type of productivity-related things.
Clarity, Simplicity & Evolution in Business Process
A business process requires clarity, simplicity, and evolution to be successful in your company. Here are some tips to help you write and maintain
Project Details Matter
How much do project details matter? Can you overcome small mistakes because of getting details wrong? If you dial into a conference call at 1pm EST