Acquiring a new client is tough when you're a service professional. After you've identified a lead, you need to walk them through your sales process
Mid-Day Margin: How to Hire (The Right) Director of Operations – Logan Lyles & Susan Fennema [Video]
Logan Lyles, Head of Partnerships at Teamwork.com, and Susan Fennema, CEO of Beyond the Chaos, discuss hiring the right Director of Operations for
Self-Awareness for Business Success
Nurturing and cultivating self-awareness is vital for success in any effort -- from taking responsibility to leading well. And it's a fundamental
BTS SERIES: Documenting Processes (Feat. Susan Fennema) | MBV Podcast [Video]
Susan Fennema talks with Tom Bronson on the Maximize Business Value podcast about the importance of documenting processes. Learn: Please find
DSBE Event – Processes in Small Businesses [Video]
In this video, Susan Fennema speaks with Tom Freedman about Beyond the Chaos at an event for the DSBE membership group. They discuss how establishing
Goal Setting Tactics… Be an Achiever, Not a Dreamer
By now, you've set solid goals for the New Year and scheduled the tactics to reach your goal. If you haven't done that yet, you still have time to
Start Working on Your Business (and not just IN it!) | MBV Podcast feat. Susan Fennema [Video]
As a small business owner, you're responsible for a lot of moving parts in your business. That creates chaos and overwhelm. Listen as Susan Fennema is
Teaching People to Sell – Hard Lessons [Video]
Keeping a client is much easier than finding a new client. Teaching team members in direct contact with clients how to constantly be selling can be a
Don’t Let the Weight of Success Steal Your Profit and Personal Life – Susan Fennema & Gordon Henry – Winning on Main Street [Video]
You got into business because you're really good at what you do – your skill or trade. You didn't anticipate needing to become an expert in HR,