Managing a virtual business has some added challenges over managing a traditional one. There are wonderful pros, but there are a few cons, as we wrote
Get Organized! with Susan Fennema [Video]
You can’t serve clients without a clear direction or process. Too often we think putting processes in place is a burden. But being organized doesn’t
How to Talk to Your Clients About Money
Ever felt like going into hiding after hitting "send" on an invoice or project estimate to your clients? Or worse, have you avoided opening their
Managing Deadlines with Concise Communication
"Deadline" is a word that invokes so many negative feelings and painful memories for both business owners and employees: anxiety, stress, late nights,
Why You Need to Improve Processes
When businesses improve processes it provides a touchstone to improve, advance, and succeed. Yet, only 4% of businesses measure, manage, and improve
Best Practices for Managing Client Relationships: Part 1
Great work wins business; a great relationship keeps it. – Robert Solomon, The Art of Client Service As a former ad exec, Robert Solomon knows a thing
The SuccessGrid: 3 Ways to Reduce Chaos in Your Small Business
Is it possible to completely eliminate chaos from your business? Susan recently appeared on The SuccessGrid Podcast with Hussein Taleb to talk about
Policy, Process, and Procedures
As a solopreneur, because you are a one-person show, you can operate your business without much in the way of policy, process, and procedures. But,
How to Organize the Chaos featuring the Business Bros [Video]
The biggest reason small business owners fail? Burnout. You start your business thinking you're going to get to do one thing really well. And next