Phil Maguire interviewed Susan Fennema on the 6:19 Podcast. They talked about how getting your fulfillment area well structured is the first step to a
Grow Your Business with Delegation
Too many entrepreneurs are overworked, overwhelmed, lonely, and struggle with delegation. Trusty Oak is on a mission to combat small business burnout
Friday Live: Let’s Talk Business! [Video]
As your small business grows, the processes and culture you have in place to scale are critical to achieving your goals. Listen as Charles Delfs,
FMDiSC: What is a Fractional COO? [Video]
Operations is the fundamental throughline that moves your business forward. The paths and processes from sales, to onboarding, client interaction,
Managing a Virtual Business by Managing You
Managing a virtual business has some added challenges over managing a traditional one. There are wonderful pros, but there are a few cons, as we wrote
Get Organized! with Susan Fennema [Video]
You can’t serve clients without a clear direction or process. Too often we think putting processes in place is a burden. But being organized doesn’t
How to Talk to Your Clients About Money
Ever felt like going into hiding after hitting "send" on an invoice or project estimate to your clients? Or worse, have you avoided opening their
Managing Deadlines with Concise Communication
"Deadline" is a word that invokes so many negative feelings and painful memories for both business owners and employees: anxiety, stress, late nights,
Why You Need to Improve Processes
When businesses improve processes it provides a touchstone to improve, advance, and succeed. Yet, only 4% of businesses measure, manage, and improve