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January 10, 2022

The 6:19 Podcast: Start with Fulfillment [Video]

Phil Maguire interviewed Susan Fennema on the 6:19 Podcast. They talked about how getting your fulfillment area well structured is the first step to a

Category iconSpeaking

December 8, 2021

Grow Your Business with Delegation

Too many entrepreneurs are overworked, overwhelmed, lonely, and struggle with delegation. Trusty Oak is on a mission to combat small business burnout

Category iconSmall Business Operations Tag iconbusiness operations,  delegation,  overwhelm,  productivity,  virtual assistants

business

November 19, 2021

Friday Live: Let’s Talk Business! [Video]

As your small business grows, the processes and culture you have in place to scale are critical to achieving your goals. Listen as Charles Delfs,

Category iconSpeaking Tag iconbusiness owners,  fractional coo,  small business,  small business owners

fractional coo

November 11, 2021

FMDiSC: What is a Fractional COO? [Video]

Operations is the fundamental throughline that moves your business forward. The paths and processes from sales, to onboarding, client interaction,

Category iconSpeaking Tag iconbusiness process,  FileMaker,  fractional coo,  project management,  Slack,  small business

managing a virtual business

October 21, 2021

Managing a Virtual Business by Managing You

Managing a virtual business has some added challenges over managing a traditional one. There are wonderful pros, but there are a few cons, as we wrote

Category iconSmall Business Operations Tag iconSaas Tools,  schedule,  structure

get organized!

October 20, 2021

Get Organized! with Susan Fennema [Video]

You can’t serve clients without a clear direction or process. Too often we think putting processes in place is a burden. But being organized doesn’t

Category iconSpeaking

how to talk to your clients about money

October 7, 2021

How to Talk to Your Clients About Money

Ever felt like going into hiding after hitting "send" on an invoice or project estimate to your clients? Or worse, have you avoided opening their

Category iconSmall Business Operations

managing deadlines

September 23, 2021

Managing Deadlines with Concise Communication

"Deadline" is a word that invokes so many negative feelings and painful memories for both business owners and employees: anxiety, stress, late nights,

Category iconProject Management

why you need to improve process

August 25, 2021

Why You Need to Improve Processes

When businesses improve processes it provides a touchstone to improve, advance, and succeed. Yet, only 4% of businesses measure, manage, and improve

Category iconProject Management

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