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January 9, 2023

Start Working on Your Business (and not just IN it!) | MBV Podcast feat. Susan Fennema [Video]

As a small business owner, you're responsible for a lot of moving parts in your business. That creates chaos and overwhelm. Listen as Susan Fennema is

Category iconSpeaking Tag iconproject management

Teach to sell

October 21, 2022

Teaching People to Sell – Hard Lessons [Video]

Keeping a client is much easier than finding a new client. Teaching team members in direct contact with clients how to constantly be selling can be a

Category iconSpeaking

Weight of Success

October 6, 2022

Don’t Let the Weight of Success Steal Your Profit and Personal Life – Susan Fennema & Gordon Henry – Winning on Main Street [Video]

You got into business because you're really good at what you do – your skill or trade. You didn't anticipate needing to become an expert in HR,

Category iconSpeaking

May 10, 2022

How to More Easily Run a Process-Driven Business [Video]

In this episode of Win Win Podcast, Fractional COO Susan Fennema teaches how to more easily run a process-driven business. Susan shares with Ben

Category iconSpeaking Tag iconbusiness process,  Processes

process with Nickquolette

March 11, 2022

How Structure Sets You Free with iRock and Susan Fennema [Video]

Ever wonder how structure in your small business can help set you free? What tools should people look at to help manage your business? What are the

Category iconSpeaking

Scaling Smart with Delegation

January 19, 2022

Scaling Smart with Trusty Oak and Beyond the Chaos [Video]

Preparing your small growth business comes with its own set of unique challenges. Having an evolving process for fundamental areas of your business

Category iconSpeaking Tag iconbusiness process,  Procedures,  Processes,  productivity,  project management,  small business

January 10, 2022

The 6:19 Podcast: Start with Fulfillment [Video]

Phil Maguire interviewed Susan Fennema on the 6:19 Podcast. They talked about how getting your fulfillment area well structured is the first step to a

Category iconSpeaking

business

November 19, 2021

Friday Live: Let’s Talk Business! [Video]

As your small business grows, the processes and culture you have in place to scale are critical to achieving your goals. Listen as Charles Delfs,

Category iconSpeaking Tag iconbusiness owners,  fractional coo,  small business,  small business owners

fractional coo

November 11, 2021

FMDiSC: What is a Fractional COO? [Video]

Operations is the fundamental throughline that moves your business forward. The paths and processes from sales, to onboarding, client interaction,

Category iconSpeaking Tag iconbusiness process,  FileMaker,  fractional coo,  project management,  Slack,  small business

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  • Success Stories

About BTC

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  • Our Values
  • Our Partners
  • Referral Policy
  • Speaking

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  • FAQs
  • Operations Audit
  • Guide to Successful Operations
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