As a small business owner, you're responsible for a lot of moving parts in your business. That creates chaos and overwhelm. Listen as Susan Fennema is
Teaching People to Sell – Hard Lessons [Video]
Keeping a client is much easier than finding a new client. Teaching team members in direct contact with clients how to constantly be selling can be a
Don’t Let the Weight of Success Steal Your Profit and Personal Life – Susan Fennema & Gordon Henry – Winning on Main Street [Video]
You got into business because you're really good at what you do – your skill or trade. You didn't anticipate needing to become an expert in HR,
How to More Easily Run a Process-Driven Business [Video]
In this episode of Win Win Podcast, Fractional COO Susan Fennema teaches how to more easily run a process-driven business. Susan shares with Ben
How Structure Sets You Free with iRock and Susan Fennema [Video]
Ever wonder how structure in your small business can help set you free? What tools should people look at to help manage your business? What are the
Scaling Smart with Trusty Oak and Beyond the Chaos [Video]
Preparing your small growth business comes with its own set of unique challenges. Having an evolving process for fundamental areas of your business
The 6:19 Podcast: Start with Fulfillment [Video]
Phil Maguire interviewed Susan Fennema on the 6:19 Podcast. They talked about how getting your fulfillment area well structured is the first step to a
Friday Live: Let’s Talk Business! [Video]
As your small business grows, the processes and culture you have in place to scale are critical to achieving your goals. Listen as Charles Delfs,
FMDiSC: What is a Fractional COO? [Video]
Operations is the fundamental throughline that moves your business forward. The paths and processes from sales, to onboarding, client interaction,