Our mission is to help you shift your focus from solving operational problems to growing your business.
During her 30-year project management career in advertising, software development, and catalog production, Susan noticed one universal challenge across different industries: “Business owners are trapped in operational chaos.”
This insight sparked Beyond the Chaos. And after helping 250+ businesses, we’ve seen real-life proof that streamlined operations drive growth. That’s why we made it our sole mission to help entrepreneurs build efficient systems so they can focus on their vision.
We eliminate operational chaos so you can focus on what matters most: growing your business and creating your legacy. We turn daily frustrations into smooth-running systems.
We exist to help small business owners escape overwhelm and build thriving businesses. When they succeed, they create more value for their families, teams, and communities – strengthening both businesses and America.
Director of Operations
Teamwork.com, Asana, HubSpot, Slack, Google Suite, SharePoint, Calendly, Zapier, Active Campaign, MailChimp, HubSpot Marketing Software Certified, and HubSpot Sales Software Certified.
Teamwork.com, Asana, HubSpot, Slack, Google Suite, SharePoint, Calendly, Zapier, Active Campaign, MailChimp, HubSpot Marketing Software Certified, and HubSpot Sales Software Certified.
Technology, and using it effectively to kill the chaos.
My kids and I will find any reason to celebrate with ice cream or donuts.
I work with the Chaos Killers as our Director of Operations and with our clients as an Operations Director, Project Manager, and Consultant. I live in the Chicago suburbs with my two daughters. I earned my bachelor’s degree from Illinois State University and a Master’s degree from Keller Graduate School of Management.
I took a break from corporate America when my first daughter was born. Now I apply my unique skill set of managing chaos in all forms to my work at BTC. In my free time, I enjoy adventures with my kids, spending time with family, and playing tennis.
Director of Innovation
ClickUp Expert Certified, Teamwork.com expert, Kantata, Asana, and Google Workspace Certified.
Teamwork.com Certified, ClickUp Certified, Clio.com Certified, Google Workspace Expert, and Kantata experienced.
Strategic planning and process improvement.
I’m a beekeeper.
I thrive on turning big ideas into actionable, efficient systems that drive business success. With extensive experience in strategic planning, process improvement, and project management, I specialize in optimizing workflows, implementing scalable systems, and enhancing operational efficiency. I have a strong background in healthcare and non-profit operations, with expertise in change management and strategic execution. I am a PMP, ClickUp™️ Verified Consultant and Certified Expert, Teamwork.com Accredited Partner, and Google Workspace Certified, with a Lean Six Sigma Yellow Belt.
Born and raised in Texas, I’ve called South Louisiana home for many years. I hold an MBA with a specialization in Project Management and have a passion for continuous learning, whether earning new certifications or exploring hobbies like beekeeping and hiking. At Beyond the Chaos, I lead process optimization and strategic planning initiatives, helping businesses eliminate operational roadblocks and implement sustainable solutions. My goal is always to bring order to chaos and transform ambitious visions into reality.
Consultant / Project Manager
Google Suite, Slack, Notion, Asana, Clickup, Teamwork.com, Jira, Mailerlite, Honeybook, ActiveCampaign, Toggl, Zoom, and Calendly.
Google Suite, Slack, Notion, Asana, Clickup, Teamwork.com, Jira, Mailerlite, Honeybook, ActiveCampaign, Toggl, Zoom, and Calendly.
My area of genius is calming overwhelm with systems and processes.
We are value-centered. Every team member balances meaningful work with life’s deeper priorities.
I have four grown kids. One was born in Iceland.
I have served all types of businesses from startups to agencies. My focus on systems, processes and software has helped clients generate growth and plan for scalability, while finding work / life balance.
I live in Arizona, am a recent empty nester, and LOVE college sports – especially football and basketball.
Consultant / Project Manager
Monday.com, Freshbooks, Google Suite, Slack, FileMaker, and Squarespace.
Monday.com, Freshbooks, Google Suite, Slack, FileMaker, and Squarespace.
Creating impact through thoughtful organization and service, with a keen eye for detail and a passion for helping others succeed.
I am fluent in English and Spanish. Conversational in Portuguese and Arabic, honoring my Arabic roots.
Born in Nicaragua and living in the U.S. for the past 20 years, I hold an Associate in Arts in Pre-Nursing and a Bachelor’s in Recreational Therapy with a focus on Rehabilitation. My background in hospitality, along with my Catholic faith, guides me in every role, where I strive to make a positive difference through love and dedication in my day-to-day work. A lover of books, soccer, and dance, I am passionate about creating meaningful connections and leaving a lasting impact.
Consultant / Project Manager
Teamwork.com, Asana, Slack, and Google Suite.
Teamwork.com, Asana, Slack, and Google Suite.
My area of genius is in finding more efficient ways of working.
Both of my parents were project managers, so it runs in the family!
Alongside my 14 years of experience in the project management space, I have grown a passion for change management, process development, and platform optimization. With experience across the creative / digital agency world, the non-profit space, and the tech sector, I now love helping companies optimize their systems and processes to help their people succeed.
I reside in the greater Washington, DC area and enjoy city life and travel.
Consultant / Project Manager
Monday.com, Asana, Slack, Google Suite, Microsoft Office, Jira, Oracle, SAP, Nielsen Analysis tools, Trello, Salesforce, Quickbooks, and Calendly.
Teamwork.com, Monday.com, Asana, Slack, Google Workspace, Microsoft Office, Jira, Oracle, SAP, Nielsen Analysis tools, Trello, Salesforce, QuickBooks, Calendly, and events CRM software.
Problem-solving, resourcefulness, and data analysis. I am super adaptable and I can make things work and come up with creative solutions for challenges! I thrive in environments that are dynamic and where new skills need to be learned.
I love decision-making that is based on real data and information- kind of a data nut!
Colombian born and raised, citizens of the world made! I have lived in Australia, Hawaii, Mexico, Guatemala, Peru, on a sailboat, and on the go. I was a competitive swimmer for 10 years and still practice the sport. Also, I am building a clay straw home with my own hands!
I am a professional who is highly disciplined and proactive with a keen analytical mindset. Traveling around the world and working in varied industries has made me very adaptable to dynamic environments and allows me to bring a resourceful approach to every task. I thrive on challenges and love to problem-solve and figure things out. I am a strong communicator with experience in customer service and committed to delivering excellence in all endeavors.
Consultant/Project Manager
Teamwork.com, Google Workspace, Microsoft 365, HubSpot, Monday.com, ClickUp, Asana, Zoho, HoneyBook, Canva, Wix, WordPress, QuickBooks, Notion, Trello, Typeform, Loom, Thinkific, Kajabi, Slack, Fathom, Mailchimp, Airtable, Totango, and Align.
Teamwork.com, Google Workspace, Microsoft 365, HubSpot, Monday.com, ClickUp, Asana, Zoho, HoneyBook, Canva, Wix, WordPress, QuickBooks, Notion, Trello, Typeform, Loom, Thinkific, Kajabi, Slack, Fathom, Mailchimp, Airtable, Totango, and Align.
Communication, collaboration, and connection.
I’m a Kiwi (from NZ). I’m creative at heart and love to dabble in painting and making greeting cards. I want to retire to Tuscany.
I bring a unique blend of strategic thinking and hands-on execution to empower teams and businesses to achieve their goals. With extensive knowledge across all facets of business operations, I excel at streamlining processes, improving delegation, and driving growth. Known for my collaborative and adaptable approach, I thrive in roles that require problem-solving, partnership, and providing solutions that offer clarity, confidence, and measurable results.
I hold a Bachelor’s Degree in Business Administration and over 20 years of experience supporting small & medium businesses, often in inaugural roles that involved establishing processes from the start. Originally from New Zealand, I’ve made Pittsburgh, PA (via Texas) home since 2012. I love travel, historic architecture, college football, and DIY house projects.
Executive Assistant
Google Suite, Microsoft Suite, Intuit Suite, Meta Business Suite, Canva, Adobe Premiere, Calendly, Squarespace, and Wix.
HubSpot Social Media Marketing Certified, Teamwork.com, Google Workspace, Microsoft Suites, Intuit Suites, Meta Business Suite, Canva, Adobe Premiere, Calendly, Squarespace, and Wix.
Hospitality! I absolutely love integrating hospitality into all phases of project management. Moreover, I think it’s just as important to bring that essence of hospitality to the internal side as I would the client-facing side.
I have traveled domestically and internationally as both a flight attendant and a backpacker.
My ability to bring hospitality to any project is a skill set I learned as a Delta Air Lines Flight Attendant. My execution and commitment to excellence are inspired by my training with the US Marine Corps Officer Candidate School. More than anything, working on my family farm has conditioned the necessity for project management as a tool to create a more fruitful life. I am eager to bring this array of rich experiences to BTC!
Marketing Assistant
Google Suite, Office 365, Teamwork.com, HubSpot, WordPress, Calendly, Slack, and Notion.
Google Suite, Office 365, Teamwork.com, HubSpot, WordPress, Calendly, Slack, and Notion.
Organization!
I joined Beyond the Chaos as an intern when I was in high school. Now I’m juggling college and my responsibilities at Beyond the Chaos.
I’ve always thrived on organization and getting things done. I love helping my friends get organized by introducing them to processes, calendar blocking, and other tools. So naturally, when I found project management, I immediately fell in love with it. I was born in Curitiba, Brazil, and moved to Texas in 2012. I have a brother and an adorable Yorkshire named Daisy. After research and practice in high school, I’m looking forward to growing my knowledge of project management as an assistant at Beyond the Chaos.
We care about your business as deeply as you do. As your trusted partners, we become a seamless, reliable extension of your team.
We believe the right technology makes business run better and faster. Every tool we use helps your team work smarter.
We replace workplace drama and disorganization with calm, level-headed solutions. Every challenge is handled with grace and respect.
We work from anywhere because happier teams work better. Our virtual setup lets us hire the best talent and work with clients all across the country.
We serve others by generously sharing our unique gifts and God-given talents. Every team member balances meaningful work with life's deeper priorities.
Streamline your operational structure to get your focus on growing your business
Let our team handle your operations from planning to completion - fractional support from FCOO to Ops Manager to Project Management to Executive Assistance
Implement an all-in-one project management platform that scales with your business needs
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