My business partner and I were each doing the jobs of six people. Our business had so many bottlenecks, but BTC’s audit quickly identified gaps and areas for improvement. Not only did they revamp our organizational chart, but they also introduced new processes for communications, tasks, and field scheduling. With these changes, our business went from earning $500,000 a year to $1.25 million a year.

This was money well spent. If you are backfilling for a missing project management resource or are in need of staff training for the Teamwork.com platform, the experts at BTC can help you keep moving forward and skill up quickly. We consider the BTC expert who helped us an honorary member of our team and will be forever grateful for her help when we needed it the most.

Susan and the team at Beyond The Chaos know their stuff! They took the challenges my business was facing and the goals I had to exit the business and developed a clear path forward. They're highly responsive and customer-oriented and their advice and guidance have helped my business come a long way toward reaching our goals. I highly recommend them!

The biggest result is the growth. We started off as a little sole developer. Now we have an actual consulting firm. Going forward, we're taking the same principles that you and your team have helped us with, and we're expanding that. Business goes down unless you do something to maintain it. Treat business ops like it's a personal training service for your business.

As a company, we now have the capabilities to manage not only our existing project load but to add a few more without folding under the pressure. It is now easy for me to keep up on projects, manage developers, manage project details and processes, and keep ourselves on track. I would wholeheartedly recommend BTC!

Beyond the Chaos always seems to have an expert to help me with whatever issues my small business is facing. It has been well worth the cost to bring them in when I get stuck, or even when I’m not stuck and want to fine tune our business.

Susan brought a wealth of project management experience into her coaching. She was easy to work with, professional, humble, and always had a good sense of humor. She could be tough too, which we really needed (still do!) to replace old, inefficient habits.

Working with Beyond the Chaos has been transformative for our business. We were experiencing significant growth with obstacles to meeting higher demand. Andrea was able to help us work through the practicalities to establish a solid, modern, digital project management system. I strongly recommend Beyond the Chaos.

In some ways, we didn't know what we were missing until Laura brought more process, organization, and accountability to the team. Project management might seem like something a generalist can handle, but with professionals like the BTC team offers, it's a whole different game.

Processes are improved with my being out of the way; clients have a single point of contact to make sure things are moving along and can have questions answered. The BTC team adds value to the business by setting clear expectations with clients and pushing to make things happen. All the team members align with our business goals and offer suggestions and feedback for improvement.

After my first opportunity of working with the Beyond the Chaos team, I realized how relaxed and confident it made me feel at the end of the day. Simple things like getting a summary with clear tasks and discussion summary calmed me. Working with BTC feels proactive, instead of me reacting after the fact, getting one story from my developer and another from the client.

Basecamp® is a lot more organized and easy to follow now, and as a result, I'm using it a lot more than I was before. Keeping our Basecamp projects organized has helped me keep everything I need to see visible while allowing us to store ideas for the future in a separate project where they're accessible but not in the way. It's been very helpful to have an outside perspective on how to best organize our projects.

The techniques are not textbook ideas you could have Googled and done for yourself. Beyond the Chaos is required in the process because it's the team’s understanding and judgment calls about my business that made all the difference. You can't ask a template, "What about this scenario?" But you can ask the BTC team! It's their insight that brings everything to life with real-world scenarios and experience.

We were suffering under the weight of success. Too much work, but also too much inefficiency. After working with BTC, the process is working for our team and our project management lists are accurate. Everyone is so much happier. We’ve added so much structure and we’re working well in it. A big thank you to the BTC team.

Although our team has historically been effective, we found that working 100% remotely introduced new challenges with communications and managing a healthy work/life balance for our team. Beyond the Chaos taught us to better utilize our existing tools, identify and prioritize our workloads more clearly, and set better boundaries. After working with Beyond the Chaos, our team now manages their projects and communications without overextending themselves or sacrificing personal time.

I have peace of mind knowing that all of the steps of our processes have been handled and I can easily train a replacement. Since we all cannot have BTC on our day-to-day team, the next best thing is to have its procedures because they guide our day-to-day activities as though the whole team was with us.

We are a small software company that had a complicated tangle of systems and an out-of-control ticket backlog at the start of the project and within a few months were working smoothly and well with 100% compliance to our SLAs. All this via a (surprisingly) very fun project with our BTC consultant who is proactive, flexible, thoughtful, and an absolute pleasure to work with.

Before coaching with Susan, I was highly anxious and constantly frustrated. Now I'm feeling reduced stress and increased confidence in communication, plus hope for a more prosperous business! Susan has a great combination of charm and frankness and tells the hard truth with a smile.

I have so much more confidence in what I am doing. I try to utilize all the different tools and features that I learned, so I really feel like I am using what we pay for. BTC truly helped me learn a new skill with a platform that so many different people use. Because of that, I am a better worker and feel like I am doing my job more effectively.

We needed help unlocking key resources in support of our business plans. We needed someone who is selfless, tough-minded, able to execute on big ideas, and unafraid of driving change. Culture is company code, and we needed someone who could read and work with that code without the decades of professional development it takes to grow that resource.

Susan's phenomenal. She is really, really, really good as a project manager. One of the best I’ve ever worked with – no joke. She’s very smart, sassy, a bulldog, and doesn’t suffer fools. She’s very organized, fair, and is fanatical about meeting deadlines.

After training on Teamwork.com, learning different tools and templates, and actually taking steps to develop deliverables was a great exercise. Our supervisors are managing their departments and employees better than ever. The BTC team’s positivity, enthusiasm, and knowledge of the software was the best part of the training. We will call on BTC again for more training.

Hiring Susan was the best decision!! For several years I was so bogged down with getting things done, causing me stress and anxiety. Susan worked onsite with me, provided a clear plan, guided me through each goal, and held me accountable. Today, my work/life balance and communication with my boss and team is better. The department as a whole is now on a path to being great and I am so excited about the next chapter with Susan.

I am confident in describing Susan as genuine, competent, relatable, encouraging, and steadfast. Her knowledge of systems and processes is top-notch, and her dedication to a killer, quality final product is resolute.

Beyond the Chaos gave us guidance on how to add structure to our family-owned electrician company. My husband and I were working non-stop and we knew we needed that to change. Working so much in the business was preventing us from being able to grow it and was adding a lot of personal stress. With BTC’s guidance, we developed processes and added software that helped us organize our electricians in the field. And, we created a management structure. These changes are giving us time and space to focus on the future growth of our business.