Beyond the Chaos® is blessed with excellent employees and contractors who help us serve and support our clients exceptionally. Get to know each team member and what their unique contributions are that help our small business clients.
For those who are unfamiliar with how we work, here’s a brief explanation of the role we provide our clients.
Project Manager/Consultant/Operations Manager
Teamwork, Asana, Hubspot, Slack, Google Suite, Sharepoint, Calendly, Zapier, Active Campaign, MailChimp, HubSpot Marketing Software Certified, and HubSpot Sales Software Certified
Technology, and using it effectively to kill the chaos.
My kids and I will find any reason to celebrate with ice cream or donuts.
I work with the Chaos Killers as our Operations Manager and with our clients as a Project Manager and Consultant. I live in the Chicago suburbs with my two daughters. I earned my bachelor’s degree from Illinois State University and a Master’s degree from Keller Graduate School of Management. I took a break from corporate America when My first daughter was born. Now I apply my unique skill set of managing chaos in all forms to my work at BTC. In my free time, I enjoy adventures with my kids, spending time with family, and playing tennis.
Project Manager/Consultant/COO
Teamwork – Expert, Asana – power user, Slack – power user, Microsoft 365, Google Suite, Excel (I love to make lists and organize information!)
I’m a good listener so I can capture the big picture and details.
I have a hobby farm.
Making things work smoothly in chaotic environments is exactly what I thrive on. I leverage my extensive corporate experience as a project manager, developer, tester, and business/systems analyst to understand how a variety of teams work. “A picture is worth a thousand words” is my motto, as I find illustrating processes incredibly valuable when working toward efficiency and stability within a team or an organization. I’m a recent empty-nester after six children. My husband and I live in an 1890 Minnesota farmhouse, where we enjoy watching our grandkids grow and draw straws to see who gets to ride the John Deere tractor.
Project Manager/Consultant/COO
ClickUp Expert Certified, Teamwork expert, Kantata, Asana, Google Workspace Certified
Process
I’m a beekeeper.
Creating designs and ideas may be more glamorous, but I prefer finding logical and efficient ways to make those ideas actually happen. My happy place is in planning the right actions to take at the right time with the right resources. I’m an official ClickUp™ Expert, G-Suite Certified, and PMP Certified. I have extensive experience in administration and operations, particularly for healthcare and non-profit organizations. I was born and raised in Texas, but I’ve lived in South Louisiana for the past 15 years. I hold an MBA (with a specialization in Project Management) and various other project management and administrative credentials. I enjoy taking classes, particularly for technology-related certifications, beekeeping, and hiking.
Project Manager/Consultant/COO
Asana, Teamwork, Monday.com, Trello, Word, Excel, Powerpoint, Illustrator, Photoshop, InDesign, Acrobat, Zoom, Slack, WordPress, Thinkific, Teachable, Flodesk, Convertkit, MailChimp, SurveyMonkey, Google Workspace
Chaos- & Drama-Free Environments & Client-Committed (I can’t choose just one.)
I am great at looking at the big-picture, down to the details, and seeing how it supports the big-picture.
I’m into regenerative urban agriculture, and seasonal and local gourmet cooking.
My varied background as an entrepreneur and many years of corporate, start-up, and non-profit experience, brings a unique perspective and ability as a problem solver in complex challenges. I’m a strategic, big-picture thinker without losing sight of the small details and the people involved in the collaborative experience of moving a project to completion. With extensive experience in operations, marketing, brand strategy, and communications, I’m energized by creating solutions and implementing processes to support efficient and effective work and to bring order to chaos. I live outside of Nashville, TN, with my husband and 2 children, and enjoy good coffee, cooking gourmet food, and gardening.
Consultant/COO
Google Suite, Slack, Teamwork, Microsoft Office, Calendly, Canva, Constant Contact, various ERP/CRM systems, Adobe, Survey Monkey, InDesign, DesignFiles, DropBox, Excel, Outlook. Content Creation Tools for social media marketing – Photoshop Express, InShot, CapCut, Instagram, Google Suite, Slack, Teamwork, Microsoft Office, Canva, Constant Contact, various ERP/CRM systems, InDesign, DesignFiles, Outlook
Client-Committed (as a business owner, I “get” clients)
Seeing a situation from all angles to identify and anticipate problems and provide solutions
My house flooded in 2012. This turned out to be a good thing, as the renovation sparked a love for interior design. First, it was a hobby, which turned into helping friends and family, which then became a side hustle, and now, in addition to my work with BTC, I own my own interior design company.
Through my unique combination of corporate, agency, and start-up experience, I use a best-practice approach and a disruptor mindset. I’ve started three of my own businesses and held roles at some of the world’s leading companies, including Virgin Atlantic Airways, Diageo, and the Women’s Tennis Association. The variety in my career gave me the ability to deliver on high-level objectives while anticipating issues and finding practical, realistic solutions. Using my strategic analysis, communications, crisis management, process mapping, executive coaching, and marketing skills, I drive results and continual improvement. I live just north of New York City, have visited all continents except Antarctica, and let my dog sleep on the bed (and the couch).
Project Manager/Consultant/COO
Hubspot, Teamwork, Asana, Slack, Voxer, WhatsApp, Google Suite, Microsoft
I’m a Type A Organizer and love to sustain that through automation.
I’m a west coast girl at heart!
As a process-driven, creative-minded supporter, I was born thinking outside the box. I have over two decades of experience supporting businesses in operations and process creation, driving results. Project Management is my second language, and I’ve helped dozens of business owners create freedom and financial gain through systematized support. I’m an energetic, results-driven manager with experience in health and wellness, nonprofits, and online businesses. I’m a West Coast girl at heart who loves spending time with my family, finding new places to adventure, and baking.
Project Manager/Consultant
Asana – Expert, ClickUp – Expert, Monday.com – Intermediate, Hubspot – Intermediate, Teamwork – Intermediate
Communication, Reading people, & “Dropping bombs” gently
I love planning events, especially weddings and parties. I also like giving my clients a souvenir to remind them of me.
I’m a seasoned project management professional with demonstrated success leading ambitious business change and technology projects in both structured and unstructured settings, ensuring consistent attainment of deadlines, budget goals, and quality expectations. I am passionate about helping small business owners find structure in their businesses to grow and attain their full potential. I thrive in order and structure. I hold an MBA in strategic management and a Bachelor’s degree in Commerce. I’m PMP certified. I enjoy spending time with family playing all kinds of games, and traveling, mostly to the beach or in the wild.
Consultant/COO
Google, Slack, Hubspot, Shopify, Klayviyo, Dropbox, Asana, Teamwork, Function Point, Email platforms
Deep understanding is a pain point for someone else, but seeing the opportunity that lies within the pain to bring life back into alignment again.
Outside of work, I love being active through playing and watching sports, being outdoors, going on adventures, and trying new things. I believe that a balanced and active lifestyle is essential for both physical and mental well-being.
I am an experienced operations specialist with a passion for organizing and coordinating tasks which has made me a valuable asset to any team I have worked with. I thrive on taking on challenging projects and seeing the opportunities that lies within them. With over 10 years of experience working in the fitness industry, I have a versatile and unique background. As a collegiate athlete, I learned the importance of structure, discipline, and being a constant learner. After receiving a Master’s degree in Exercise Sports Science from Texas Tech University, I realized that understanding people from a physical, mental, and emotional standpoint is crucial to helping them thrive in their performance, business, or purpose. In my professional life, I have always been the go-to person for coordinating and bringing all the pieces of a project together.
Outside of work, I am a soon-to-be first-time mama and loves being active through sports, being outdoors, going on adventures, and trying new things. I believe that a balanced and active lifestyle is essential for both physical and mental well-being. Overall, I am a driven and passionate individual, and committed to ongoing learning and helping others thrive both in their personal and professional lives.
Consultant
Teamwork, Monday.com, Google Suite, Microsoft Office, HubSpot
Deep understanding is a pain point for someone else, but seeing the opportunity that lies within the pain to bring life back into alignment again.
Outside of work, I love being active through playing and watching sports, being outdoors, going on adventures, and trying new things. I believe that a balanced and active lifestyle is essential for both physical and mental well-being.
I am an experienced operations specialist with a passion for organizing and coordinating tasks which has made me a valuable asset to any team I have worked with. I thrive on taking on challenging projects and seeing the opportunities that lies within them. With over 10 years of experience working in the fitness industry, I have a versatile and unique background. As a collegiate athlete, I learned the importance of structure, discipline, and being a constant learner. After receiving a Master’s degree in Exercise Sports Science from Texas Tech University, I realized that understanding people from a physical, mental, and emotional standpoint is crucial to helping them thrive in their performance, business, or purpose. In my professional life, I have always been the go-to person for coordinating and bringing all the pieces of a project together.
Outside of work, I am a soon-to-be first-time mama and loves being active through sports, being outdoors, going on adventures, and trying new things. I believe that a balanced and active lifestyle is essential for both physical and mental well-being. Overall, I am a driven and passionate individual, and committed to ongoing learning and helping others thrive both in their personal and professional lives.
Consultant/COO
Expert: Asana, Google Suite, Zoho Suite (CRM, Campaigns, Sign, Survey), Slack, Social platforms: Facebook, Instagram, Twitter, Pinterest, YouTube, Docusign, Harvest, Powerpoint, Skype, Zoom, LastPass, 1Pass
Comfortable with: Trello, Adobesign, Pages, WordPress & Divi, SurveyMonkey, Interact, GoToMeeting Zoom, Doodle, Rev
Familiar with: HubSpot, Mailchimp, Active Campaign, Constant Contact, Toggle
I make a point to ensure that leaders and team members alike feel seen and heard. This creates a strong culture of trust and results in engaged team members who feel valued, love what they do, and intend to “stick around” for the long term.
I spent 5+ years in digital marketing before shifting my focus fully to operations. In particular, I’m adept at developing marketing processes and the talent behind those processes! Additionally, I have been in many “second-in-command” or “Visionary/Integrator” relationships and am particularly passionate about helping core leadership team members develop those critical strong relationships.
For 8+ years, I’ve held an EOS® Integrator role in a variety of small, service-based businesses. During that time, I honed my skills as a strategic leader, developed my tool belt as a consultant, and found that my natural gifts are best utilized in an operations role. I’m an EOS® Integrator Masterclass Graduate as well as a Certified Director of Operations.
I’ve met countless entrepreneurs who are chasing freedom and flexibility but find themselves weighed down by their business rather than freed up. As a recovering (and often relapsing!) workaholic, I’m passionate about helping visionaries think strategically about their goals and optimize operations so the work stays fun, their visions are realized, and a healthy work-life balance is achievable.
In my personal and professional life, I value an abundance mentality, self-investment, intentional connection, and showing up with integrity. As a quintessential Denver, Colorado, resident you’ll find me snowboarding in the winter… camping and kayaking through the summer. My two small dogs, Cosmo and Binx, take great joy in dramatically appearing in the free space of my webcam. Please pardon their squeaking and jingling!
Virtual Assistant
Google Suite, Office 365, Teamwork, Hubspot, WordPress, Calendly, Slack, Notion
Organization
I joined Beyond the Chaos as an intern when I was in high school. Now I’m juggling college and my responsibilities at Beyond the Chaos.
I’ve always thrived on organization and getting things done. I love helping her friends get organized by introducing them to processes, calendar blocking, and other tools. So naturally, when I found project management, I immediately fell in love with it. I was born in Curitiba, Brazil, and moved to Texas in 2012. I have a brother and an adorable Yorkshire named Daisy. After research and practice in high school, I’m looking forward to growing my knowledge of project management as a virtual assistant at Beyond the Chaos.
Susan Fennema is a chaos-killing, clutter-kicking, disorder-fighting maven.
For clients, she’s a Fractional COO, and serves as CEO, or “Chief Eradicating Officer,” at Beyond the Chaos.
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