My business partner and I were each doing the jobs of six people. Our business had so many bottlenecks, but BTC’s audit quickly identified gaps and areas for improvement. Not only did they revamp our organizational chart, but they also introduced new processes for communications, tasks, and field scheduling. With these changes, our business went from earning $500,000 a year to $1.25 million a year.

I wanted to exit my business, but I had no idea where to begin. Beyond The Chaos met with us to understand our goals and the timeframe around them, as well as our business model and structure. We are in a much better position as a business and have the structure and tools in place to allow us to meet our eventual goal — exiting the business. Change isn’t easy, but we’re grateful for Beyond the Chaos and the process we went through.

The biggest result is the growth. We started off as a little sole developer. Now we have an actual consulting firm. Going forward, we're taking the same principles that you and your team have helped us with, and we're expanding that. Business goes down unless you do something to maintain it. Treat business ops like it's a personal training service for your business.

As a company, we now have the capabilities to manage not only our existing project load but to add a few more without folding under the pressure. It is now easy for me to keep up on projects, manage developers, manage project details and processes, and keep ourselves on track. I would wholeheartedly recommend BTC!

Beyond the Chaos always seems to have an expert to help me with whatever issues my small business is facing. It has been well worth the cost to bring them in when I get stuck, or even when I’m not stuck and want to fine tune our business.

Susan brought a wealth of project management experience into her coaching. She was easy to work with, professional, humble, and always had a good sense of humor. She could be tough too, which we really needed (still do!) to replace old, inefficient habits.

Working with Beyond the Chaos has been transformative for our business. We were experiencing significant growth with obstacles to meeting higher demand. Andrea was able to help us work through the practicalities to establish a solid, modern, digital project management system. I strongly recommend Beyond the Chaos.

In some ways, we didn't know what we were missing until Laura brought more process, organization, and accountability to the team. Project management might seem like something a generalist can handle, but with professionals like the BTC team offers, it's a whole different game.

Susan and her team at Beyond The Chaos knows their stuff! They were able to take the challenges my business was facing and the goals I needed to reach and develop a clear path forward. They are highly responsive and customer-oriented and their advice and guidance have helped my business come a long way toward reaching our goals. I highly recommend them!

Processes are improved with my being out of the way; clients have a single point of contact to make sure things are moving along and can have questions answered. The BTC team adds value to the business by setting clear expectations with clients and pushing to make things happen. All the team members align with our business goals and offer suggestions and feedback for improvement.

After my first opportunity of working with the Beyond the Chaos team, I realized how relaxed and confident it made me feel at the end of the day. Simple things like getting a summary with clear tasks and discussion summary calmed me. Working with BTC feels proactive, instead of me reacting after the fact, getting one story from my developer and another from the client.

Basecamp® is a lot more organized and easy to follow now, and as a result, I'm using it a lot more than I was before. Keeping our Basecamp projects organized has helped me keep everything I need to see visible while allowing us to store ideas for the future in a separate project where they're accessible but not in the way. It's been very helpful to have an outside perspective on how to best organize our projects.

The techniques are not textbook ideas you could have Googled and done for yourself. Beyond the Chaos is required in the process because it's the team’s understanding and judgment calls about my business that made all the difference. You can't ask a template, "What about this scenario?" But you can ask the BTC team! It's their insight that brings everything to life with real-world scenarios and experience.