Keeping a client is much easier than finding a new client. Teaching team members in direct contact with clients how to constantly be selling can be a huge leg up. On Susan’s guest spot on Michael Oberther’s Hard Lessons podcast,…
Goal setting tactics follow a process, starting with developing SMART goals and then figuring out, step-by-step, how to achieve them.
In this video, Susan Fennema speaks with Tom Freedman about Beyond the Chaos at an event for the DSBE membership group. They discuss how establishing systems and processes in small businesses will help unload the things business owners shouldn’t be…
You got into business because you’re really good at what you do – your skill or trade. You didn’t anticipate needing to become an expert in HR, finance, marketing, client relations, and project management. But it comes with being a…
Susan and Phil talk about getting your fulfillment area well structured as the first step to a well-run, process-driven business.
Prepare your small business for growth!. Susan and Amber Grey of Trusty Oak discuss the importance of delegation as your business scales.
Your project is nearing its end, you're out of resources, and the client wants more. How do you say no and set clear expectations?
Managing deadlines is a project manager's biggest challenge. Do it without drama by following these simple guidelines to manage expectations and change.
Managing a virtual business has some added challenges over managing a traditional one. The first and foremost challenge is managing you.
The Business Bros talk with Susan about how she can turn the insanity of chaos in your small business, into beautiful funtionality.