Susan Fennema

Joined: August 11, 2025
Articles: 361

Business Operations

How a Repeatable Process Stops Your Business From Breaking Down Without You

Employees meeting to improve a repeatable process for consistent business operations.

A repeatable process is what keeps your business running when you are not around. Learn how to build one that holds up without you holding it together.

Susan Fennema
September 2, 2026

Business Operations, Project Management

Reactive vs Proactive Management: Which One Are You?

Two employees at a table discussing a laptop screen focused on reactive vs proactive management in operations.

The difference between reactive vs proactive management could be the reason your business feels chaotic. Learn how to identify your style and take control.

Susan Fennema
August 26, 2026

Business

Sophisticatedly Scrappy: 10 Years of Beyond the Chaos with Susan Fennema

Jack Tompkins: What’s happening, everybody? Welcome to Scrappy But Successful, the show where I sit down with your favorite consultants, and we find out if they’re successful today because they’re sophisticated or because they’re a little bit scrappy. I’m your…

Susan Fennema
August 19, 2026

Processes, Small Business Operations

What Is Key Person Dependency and How It Hurts Your Business

Group of employees in a conference room with one presenting, showing key person dependency in decision making.

You hire someone because he is good. Really good. Over time, he becomes the go-to person for clients, for decisions, for anything that actually matters. Then one day, he leaves. He gets sick or burns out, and you realize the…

Susan Fennema
August 19, 2026

Project Management, Small Business Operations

3 Tips for Managing Multiple Projects Without Dropping the Ball

When managing multiple projects, clarity and ownership make all the difference. Learn the three tips that keep your team aligned and your work on track.

Susan Fennema
August 12, 2026

Project Management, Small Business Operations

5 Reasons Why Projects Keep Missing Deadlines

Team of three discussing why project keeps missing deadline repeatedly during the project review session.

If your project keeps missing deadline after deadline, the problem runs deeper than time management. Here's how to find the root cause and fix it for good.

Susan Fennema
August 5, 2026

Communication, Project Management, Small Business Operations

The Role of Team Alignment in Keeping Projects on Track

Female employee smiling typing on a laptop, showing team alignment through organized project execution and workflow clarity in office environment

Poor team alignment is one of the most common reasons projects stall before they finish. Find out how to fix it before it costs your business more time.

Susan Fennema
July 29, 2026

Communication, Processes, Project Management, Small Business Operations

Operations Fixes That Help in Reducing Employee Turnover

Happy call center agent with her team, showing how smart operations fixes play a key role in reducing employee turnover.

Reducing employee turnover isn't just a hiring fix — it's an operations fix. Learn how stronger business systems keep your best people around longer.

Susan Fennema
July 22, 2026

Communication, Project Management

Why Unclear Team Expectations Create Chaos in Daily Operations

Manager on the phone resetting team expectations, the conversation that keeps daily operations from spiraling into chaos.

When team expectations are vague, your entire operation pays the price. Discover how to set clear standards your whole team can consistently work from.