Goal Setting Tactics… Be an Achiever, Not a Dreamer
Goal setting tactics follow a process, starting with developing SMART goals and then figuring out, step-by-step, how to achieve them.
Susan Fennema
Teaching People to Sell – Hard Lessons [Video]
Keeping a client is much easier than finding a new client. Teaching team members in direct contact with clients how to constantly be selling can be a huge leg up. On Susan’s guest spot on Michael Oberther’s Hard Lessons podcast,…
Don’t Let the Weight of Success Steal Your Profit and Personal Life – Susan Fennema & Gordon Henry – Winning on Main Street [Video]
You got into business because you’re really good at what you do – your skill or trade. You didn’t anticipate needing to become an expert in HR, finance, marketing, client relations, and project management. But it comes with being a…
DSBE Event – Processes in Small Businesses [Video]
In this video, Susan Fennema speaks with Tom Freedman about Beyond the Chaos at an event for the DSBE membership group. They discuss how establishing systems and processes in small businesses will help unload the things business owners shouldn’t be…
Scaling Smart with Trusty Oak and Beyond the Chaos [Video]
Prepare your small business for growth!. Susan and Amber Grey of Trusty Oak discuss the importance of delegation as your business scales.
Clear Communication: Saying No
Your project is nearing its end, you're out of resources, and the client wants more. How do you say no and set clear expectations?
The 6:19 Podcast: Start with Fulfillment [Video]
Susan and Phil talk about getting your fulfillment area well structured as the first step to a well-run, process-driven business.
Grow Your Business with Delegation
Many small business owners are overworked, overwhelmed, and lonely. Trusty Oak is combats burnout with virtual assistant delegation.
Managing a Virtual Business by Managing You
Managing a virtual business has some added challenges over managing a traditional one. The first and foremost challenge is managing you.
Managing Deadlines with Concise Communication
Managing deadlines is a project manager's biggest challenge. Do it without drama by following these simple guidelines to manage expectations and change.