Teaching People to Sell – Hard Lessons [Video]
Keeping a client is much easier than finding a new client. Teaching team members in direct contact with clients how
Our Blog
Keep up to date with our latest discussions on all things operations and project management related. Learn something new and get beyond the chaos.
Goal Setting Tactics… Be an Achiever, Not a Dreamer
Goal setting tactics follow a process, starting with developing SMART goals and then figuring out, step-by-step, how to achieve them.
DSBE Event – Processes in Small Businesses [Video]
In this video, Susan Fennema speaks with Tom Freedman about Beyond the Chaos at an event for the DSBE membership
Don’t Let the Weight of Success Steal Your Profit and Personal Life – Susan Fennema & Gordon Henry – Winning on Main Street [Video]
You got into business because you’re really good at what you do – your skill or trade. You didn’t anticipate
The 6:19 Podcast: Start with Fulfillment [Video]
Susan and Phil talk about getting your fulfillment area well structured as the first step to a well-run, process-driven business.
Scaling Smart with Trusty Oak and Beyond the Chaos [Video]
Prepare your small business for growth!. Susan and Amber Grey of Trusty Oak discuss the importance of delegation as your business scales.
Clear Communication: Saying No
Your project is nearing its end, you’re out of resources, and the client wants more. How do you say no and set clear expectations?
Managing Deadlines with Concise Communication
Managing deadlines is a project manager’s biggest challenge. Do it without drama by following these simple guidelines to manage expectations and change.
Managing a Virtual Business by Managing You
Managing a virtual business has some added challenges over managing a traditional one. The first and foremost challenge is managing you.