About Us

Our mission is to help you shift your focus from solving operational problems to growing your business.

Our Story

During her 30-year project management career in advertising, software development, and catalog production, Susan noticed one universal challenge across different industries: “Business owners are trapped in operational chaos.”

  • 60+ hour weeks fixing the same problems
  • Teams stuck in low productivity
  • Every decision needs your call

This insight sparked Beyond the Chaos. And after helping 250+ businesses, we’ve seen real-life proof that streamlined operations drive growth. That’s why we made it our sole mission to help entrepreneurs build efficient systems so they can focus on their vision.

Our Mission

We eliminate operational chaos so you can focus on what matters most: growing your business and creating your legacy. We turn daily frustrations into smooth-running systems.

Our Vision​

We exist to help small business owners escape overwhelm and build thriving businesses. When they succeed, they create more value for their families, teams, and communities – strengthening both businesses and America.

Meet the Chaos Killers

Susan Fennema

Chaos Eradicating Officer (CEO) and Founder

Danielle Japczyk, MS

Director of Operations

Teamwork.com, Asana, HubSpot, Slack, Google Suite, SharePoint, Calendly, Zapier, Active Campaign, MailChimp, HubSpot Marketing Software Certified, and HubSpot Sales Software Certified.

Technology, and using it effectively to kill the chaos.

My kids and I will find any reason to celebrate with ice cream or donuts.

I work with the Chaos Killers as our Director of Operations and with our clients as an Operations Director, Project Manager, and Consultant. I live in the Chicago suburbs with my two daughters. I earned my bachelor’s degree from Illinois State University and a Master’s degree from Keller Graduate School of Management.

I took a break from corporate America when my first daughter was born. Now I apply my unique skill set of managing chaos in all forms to my work at BTC. In my free time, I enjoy adventures with my kids, spending time with family, and playing tennis.

Jennifer Dale

Consultant/Project Manager

Google Suite, Slack, Notion, Asana, Clickup, Teamwork.com, Jira, Mailerlite, Honeybook, ActiveCampaign, Toggl, Zoom, and Calendly.

My area of genius is calming overwhelm with systems and processes.

We are value-centered. Every team member balances meaningful work with life’s deeper priorities.

I have four grown kids. One was born in Iceland.

I have served all types of businesses from startups to agencies. My focus on systems, processes and software has helped clients generate growth and plan for scalability, while finding work / life balance.

I live in Arizona, am a recent empty nester, and LOVE college sports – especially football and basketball.

Maria Jaramillo

Project Manager/Project Coordinator/Executive Assistant

Teamwork.com, Monday.com, Asana, Slack, Google Workspace, Microsoft Office, Jira, Oracle, SAP, Nielsen Analysis tools, Trello, Salesforce, QuickBooks, Calendly, and events CRM software.

Problem-solving, resourcefulness, and data analysis. I am super adaptable and I can make things work and come up with creative solutions for challenges! I thrive in environments that are dynamic and where new skills need to be learned.

I love decision-making that is based on real data and information- kind of a data nut!

Colombian born and raised, citizens of the world made! I have lived in Australia, Hawaii, Mexico, Guatemala, Peru, on a sailboat, and on the go. I was a competitive swimmer for 10 years and still practice the sport. Also, I am building a clay straw home with my own hands!

I am a professional who is highly disciplined and proactive with a keen analytical mindset. Traveling around the world and working in varied industries has made me very adaptable to dynamic environments and allows me to bring a resourceful approach to every task. I thrive on challenges and love to problem-solve and figure things out. I am a strong communicator with experience in customer service and committed to delivering excellence in all endeavors.

Our Values

We Are Your Partners

We care about your business as deeply as you do. As your trusted partners, we become a seamless, reliable extension of your team.

We Are Tech-powered

We believe the right technology makes business run better and faster. Every tool we use helps your team work smarter.

We Create Chaos-free Workplaces

We replace workplace drama and disorganization with calm, level-headed solutions. Every challenge is handled with grace and respect.

We Are Freedom-focused

We work from anywhere because happier teams work better. Our virtual setup lets us hire the best talent and work with clients all across the country.

We Are Value-centered

We serve others by generously sharing our unique gifts and God-given talents. Every team member balances meaningful work with life's deeper priorities.

How Can We Help?

Operations Consulting and Implementation

Streamline your operational structure to get your focus on growing your business

DFY Operations Management

Let our team handle your operations from planning to completion - fractional support from FCOO to Ops Manager to Project Management to Executive Assistance

Teamwork.com Consulting

Implement an all-in-one project management platform that scales with your business needs