Process Development (Project Management)
I have a life! And as a company, we now have the capabilities to manage not only our existing project load but to add a few more here and there without folding under the pressure.
We now have a place for the development team to store and manage ALL the information about our projects and a clear process to govern it. It is now easy for me to keep up on projects, manage developers, manage project details and process, and keep ourselves on track. I would wholeheartedly recommend Susan and this service!
Surefoot Consulting, Inc.
Susan brought a wealth of project management experience into her coaching. She was easy to work with, professional, humble, and always had a good sense of humor. She could be tough too, which we really needed (still do!) to replace old, inefficient habits.
Scott Howard Consulting
After my first opportunity of working with the Beyond the Chaos team, I realized how relaxed and confident it made me feel at the end of the day. Simple things like getting a summary with clear tasks and discussion summary calmed me. I was able to know what took place without being there. I knew what everyone is supposed to be doing. I knew where I wanted to ensure we didn’t get off track. I knew when I needed to make a decision on how to proceed, and got the right level of detail I needed in order to make that decision. Working with BTC feels proactive, instead of me reacting after the fact, getting one story from my developer and another from the client. Thank you!”
She’s phenomenal. She is really, really, really good as a project manager. One of the best I’ve ever worked with – no joke. She’s very smart, sassy, a bulldog and doesn’t suffer fools. She’s very organized, fair and is fanatical about meeting deadlines.
Eight by Eight, LLC
Basecamp for Software Developers
The techniques are not textbook ideas to follow. Susan is required in the process because it’s her understanding and judgment calls about my business that made all the difference. You can’t ask a template, “What about this scenario?” But you can ask Susan! It’s her insight that brings everything to life with real-world scenarios and experience.
At first I was thankful just to be getting some help. Then I was excited to see that this wasn’t something simple I could have just Googled and done for myself. There was serious value here.
Process Development (Business)
Before engaging Susan to document our processes, we were relying on the Vulcan Mind Meld. Needless to say, it wasn’t very effective. I have peace of mind knowing that all of the steps have been handled. I can easily train a replacement. Susan added some steps that we didn’t consider.
Susan practices what she preaches. Since we all cannot have her on our day-to-day team, the next best thing is to have her procedures because they guide our day-to-day activities as though she were with us.
QB Winery Solutions
It was a lot of emotional and personal information that I employed Susan to help me untangle. It was something that needed to be done for 6 years.
RELIEF! It’s over! We did it! She was amazingly productive, proactive (of possible pitfalls), and just having her by my side provided solace. In the end, we got 3 days worth of work done in 24 hours. I’m so grateful it’s done and over!!
She also motivated me when I just didn’t want to continue. That was invaluable. I was super happy she left me with an assignment after she left. She is supportive, thorough, and really a joy to work alongside, rather than trying to tackle it alone.
I have worked with Susan several times on projects that I can’t seem to tackle on my own, and I am always pleased with how much we get accomplished. She is great to work with, pleasant and efficient, and she effectively keeps me on task. She gives tips and asks questions regarding what I need to keep, why, and where it should go if I do keep it. Plus, she doesn’t make my decisions for me, but rather gives me the tools to try to eliminate these same issues in the future. I replay these suggestions in my head when she is not here, to help me make better decisions so that I don’t end up with such big “clean out” projects going forward.