Before engaging Susan to document our processes, we were relying on the Vulcan Mind Meld. Needless to say, it wasn’t very effective. I have peace of mind knowing that all of the steps have been handled. I can easily train a replacement. Susan added some steps that we didn’t consider. Susan practices what she preaches. Since we all cannot have her on our day-to-day team, the next best thing is to have her procedures because they guide our day-to-day activities as though she were with us.
Jeanette Tan, Owner
QB Winery Solutions