Ever felt like going into hiding after hitting "send" on an invoice or project estimate to your clients? Or worse, have you avoided opening their
Managing Deadlines with Concise Communication
"Deadline" is a word that invokes so many negative feelings and painful memories for both business owners and employees: anxiety, stress, late nights,
Why You Need to Improve Processes
When businesses improve processes it provides a touchstone to improve, advance, and succeed. Yet, only 4% of businesses measure, manage, and improve
Best Practices for Managing Client Relationships: Part 1
Great work wins business; a great relationship keeps it. – Robert Solomon, The Art of Client Service As a former ad exec, Robert Solomon knows a thing
The SuccessGrid: 3 Ways to Reduce Chaos in Your Small Business
Is it possible to completely eliminate chaos from your business? Susan recently appeared on The SuccessGrid Podcast with Hussein Taleb to talk about
How to Organize the Chaos featuring the Business Bros [Video]
The biggest reason small business owners fail? Burnout. You start your business thinking you're going to get to do one thing really well. And next
The Fractional CxO Trend: Why You Can’t Afford to Miss Out
There are endless joys that come with being a small business owner or CEO: independence, control, creating employment opportunities for others, and
Beat Perfectionism by Eradicating Chaos [Audio]
https://www.youtube.com/watch?v=CmAnOHk3Wds Life as a perfectionist can be wonderful. You get things done exactly the way you want them, when you
Intentional Planning Is Part of the Work
One of the biggest complaints we hear from clients is that they don't have time for planning. These clients have tools and a process in place, but